Zingit Primary Logo Logo

Best Practices When Offering Patients Online Scheduling

Online scheduling of healthcare appointments is increasing in popularity within all specialties. Increasing patient access to booking services helps ease the burden of traffic to the waiting rooms.

Online patient scheduling is critical in building trust, attracting new patients, personalizing care, and strengthening the doctor-patient relationship. It can be tricky to know how to get started but  there are several strategies you can use to make your online scheduling system more effective.

Why Use Online Scheduling?

There are plenty of reasons to use a web-based appointment system. Some benefits of an online booking system include:

  • Reduces the amount of time spent on the phone with patients who want to schedule appointments.
  • It eliminates the need to keep a paper-based appointment book.
  • Provides you with more time to spend with patients who are already in the office.
  • Decreases the number of missed appointments.
  • Helps you spend more time with patients who are already in the office.
  • Provides an easy way to schedule appointments for multiple individuals at the same time.
  • Saves you time and money.

Best Practices for Scheduling Patients Online

Today, every healthcare facility is looking for ways to increase patient conversion rates. Online scheduling can help by providing patients with the convenience they want while improving your appointment setting process.

For an online scheduling system to be successful, it must be easy to use, client-friendly, and allow the patients to make the appointments they desire.

Empower the Patient

Patient education is key to your online scheduling success. The more patients know about the system, the more comfortable they will be using it. Most patients will already know how to use computers and smartphones. Let them know that you have a new online system and that you want to help them make the transition as easy as possible. If they still have questions, be sure to have a link on your website for them to click on if they need to learn more about the system.

To help empower your patients, explain the benefits of online scheduling. Let them know that your online system is designed to be convenient and easy to use 24 hours a day. Inform them of the convenience of online scheduling, likeautomated confirmation reminders. Once they learn how to use it, they will be able to schedule their own appointments, view their current appointments, and cancel/reschedule their appointments online.

Pick a Software Provider with an Easy Integration for Scheduling

Prioritizing user-friendliness is imperative to your online scheduling success. You can choose a provider that has a well-designed interface and offers a solution with an easy integration. This will reduce the time and money you spend on your online scheduling implementation. Zingit seamlessly embeds into your existing website, so you can focus on improving the user experience and growing your online scheduling.

Engage With Patients

Your patients will enjoy the convenience of online scheduling, but it is important that they feel comfortable and confident using it. To help them feel more at ease, add personal touches to your online scheduling system.

For example, with Zingit, customers can engage in two-way messaging with you about their appointments, questions, and concerns. When you set up your automated appointment reminders, you can include a personal note at the end. This will help build your patients’ trust in you, which will encourage them to make more appointments. To build trust with your patients, you can easily integrate reviews and ratingsfor your practice.

Will My Patients Enjoy Online Scheduling?

When you are planning for your online scheduling, you need to consider your patients’ needs. If you can find a user-friendly online scheduling system, patients are more likely to enjoy using it.

For instance, with Zingit, clients can make appointments and chat with their doctor anytime. They can also fill out their paperwork from anywhere and digitally sign, no faxing, emailing, or copy making.

Patients can also book appointments from their smartphones, which helps convert more patients, especially if they are on the move or at home.

Online booking is becoming more popular, and many patients are booking more of their appointments online. We are all living hectic lives, and by offering your clients the ability to make their appointments online, you’re creating convenience for them and peace of mind for you.

Ready to learn more?

Schedule a free consultation to see how Zingit can scale your practice.

Watch a Demo Now

"If you aren’t using Zingit, you are losing appointments and patients. The ROI is incredible!"
Dr. Matt Paterna
Owner | Shoreline Chiropractic